FAQS

PARTICIPANTS

Q. Is it too late to enter the 2020 Standard Chartered Dubai Marathon?
A. No. You can still enter online through the link on the website.
Q. I have moved. How do I let you know my change of address?
A. Please email registration@dubaimarathon.org with your name, date of birth, telephone number, old address and your new address. Your address details will then be changed in our system and a confirmation will be emailed to you when this has been done. Please do not call the helpdesk with changes of address as these can only be processed by email.
Q. My friend/ family member is unable to run but has a place. Can I run using their entry?
A. Places in the Standard Chartered Dubai Marathon are not transferable under any circumstances (see terms and conditions of entry). Anyone attempting to run using another person’s entry will be disqualified and banned for life from the Dubai Marathon.
Q. Can I change my start to be with my partner/friend/etc?
A. No. Unfortunately this is not possible. The number of runners on each start is carefully calculated and it is therefore not possible to move runners from one start to another. Please note there are marshals on each start to check that runners are on the correct start.

REGISTRATION

Q. Where do I collect my running number?
A. All runners must collect their running number and registration pack from the Standard Chartered Dubai Marathon run number collection point. The venue is the JUMEIRAH BEACH HOTEL – CONFERENCE CENTRE. See map for details.
Q. When is the Standard Chartered Dubai Marathon Race Pack Collection?
A. The collection runs from 21st – 23rd Jan 2020 and is open at the following times at the JUMEIRAH BEACH HOTEL – CONFERENCE CENTRE:

Tuesday 22 January 2.00pm – 8.00pm
Wednesday 22 January 9.00am – 8,00pm
Thursday 23 January 9.00am – 5.00pm

Please note that the registration desks will shut promptly at 5.00pm on Thursday 23rd January and it is not possible under any circumstances to collect running numbers after that time or on race day.
Q. What do I need to bring with me?
A. You must bring your final confirmation email plus valid ID with your photograph (eg valid passport or driving licence with photograph) with you to collect your running number. If your passport is out of date or you have an old-style driving licence with no photograph then please bring another form of photographic ID.
Q. What will happen if I don’t get to registration before 5pm on Thursday 23rd January?
A. Registration will close promptly at 5.00pm on Thursday 23rd January 2020 and no running numbers will be issued after this time under any circumstances. We strongly suggest that you allow plenty of time to collect your running number. Failure to collect your running number means you will not be able to run in the 2020 Standard Chartered Dubai Marathon.
Q. Can I arrange for someone else to collect my running number for me?
A. Yes. You can nominate someone to collect your running number for you. The person you nominate must have the following with them when they attend registration:
1. A copy of the final confirmation email sent to the participant they are collecting for.
2. The person collecting your number must have suitable photographic identification with them – Their passport or ID. They will sign on behalf of the participant.
If these instructions are not followed, the running number will not be issued.

THE RACE

Q. How do I know what to do on Race Day?
A. A Final Instructions email with full details of everything you need to know will be sent to you on January 14th. This will include information about collecting your running number and registration pack, getting to the start and final preparations.
Q. What time does the race start?
A.
6:00am – Marathon Wheelchair & Elites. 7.00am – Marathon Masses
8:15am – 10km Road Race for Men & Women
11:00am – 4km Fun Run for Men & Women
Q. What time do I need to get to the start?
A. We suggest you get to your allocated start at least one hour before the race begins. This will allow time for you to put your baggage bag in the baggage cabins, use the facilities, warm up and take your position in the starting pens.
Q. What ION Supply drinks are available during the race?
A. Pocari Sweat for Marathon runners only provided. This will be available at six ION Supply Drink Stations along the course at 15k, 20k, 25k, 30k, 35k,40k and at the finish.
Q. What other drinks are available on the course and where?
A. 500ml bottles of Masafi Water are offered at every 5km and intermediary stations in between the 5km points from 5km to 40km.
Q. Where are the toilets along the course?
A. Toilets are available near all the starts and at every 5km point on the Marathon course.

AT THE FINISH

Q. How can I meet up with friends/relatives after the race?
A. You should decide on the time and place to meet based on your predicted finish time. Please remember that it can take up to 40 minutes from the time the runner has crossed the Finish Line for the runner to collect their finisher’s medal and water, kitbag and exit the secure area at the finish.
Q. Where can I park near the finish?
A. There is no public parking near the finish. It is strongly recommended that you use public transport.

SPECTATORS

Q. I want to watch the race – what advice can you give me?
A. There are lots of good locations around the course on Jumeirah Beach Road with good access coming from the Al Wasl Road direction. Please refer to the Marathon Map to plan your viewing. There are two grandstands at the finish area with free seating on a first come first served basis.
Q. Can I track a runner during the race?
A. Yes. On Race Day there will be a link to our tracking service on the home page of www.dubaimarathon.org. The best way to track a runner is by using the runner’s running number. If you do not have the running number, it is also possible to search for a runner by surname.
Q. Can I watch the Standard Chartered Dubai Marathon live?
A. Yes. Full details to follow on the website.